Refund Policy

Last updated: October 2, 2026

This policy explains when you can get your money back for a paid Eleven SEO plan. We want it to be fair and easy to understand. If anything is unclear, email us at support@elevenseo.co before you buy.

1. Who takes your payment

Paid plans are sold through Paddle, our reseller and merchant of record. Paddle processes your payment, collects any sales tax or VAT, sends your receipt, and issues refunds to your original payment method, in the currency you paid. Paddle's own buyer terms also apply to your purchase.

2. The free plan

The free plan costs nothing, so there is nothing to refund. You can use Eleven SEO free every month (10 credits) to see whether it suits you before you pay for anything.

3. 14-day money-back guarantee

If you change your mind, ask for a refund within 14 days of a payment and we will refund that payment in full. This applies to your first payment and to renewals.

We may decline a refund only where there is clear abuse, for example repeatedly subscribing, using a plan's credits and then refunding again and again.

4. Cancelling

• You can cancel at any time in Plans and billing, using the Cancel subscription link (it opens a page hosted by Paddle). You can also email us and we will do it for you.
• Cancelling stops future charges. Your plan stays active until the end of the period you have already paid for, and then your account returns to the free plan.
• Credits renew each month. Unused credits do not carry over.

5. After the 14 days

A payment older than 14 days is not refunded just because you did not use the plan fully; cancel to stop the next one. We will still refund you in full, at any time, if:

• you were charged twice for the same period, or charged an amount different from the price shown when you subscribed;
• you cancelled before your renewal date and were charged anyway; or
• a problem on our side stopped you from using your plan for a long stretch and we could not fix it. In that case we may offer extra credits or a refund of the affected period, whichever you prefer.

6. Credits, failed lookups and results

• A lookup, check or audit that fails, returns an error or never finishes is not charged. If you think credits were taken for a result you never received, email us with the date and what you ran, and we will put the credits back.
• Credits have no cash value and cannot be transferred or sold. Credits, free analyses and unlimited access that come from a promo code or a gift are not refundable.

7. How to ask for a refund

Email support@elevenseo.co from the email address on your account, with the date of the payment. We aim to reply within 3 business days. You can also ask Paddle directly at paddle.net using your receipt.

Approved refunds go back to the original payment method, include the tax that was charged on that payment, and normally appear within 5 to 10 business days, depending on your bank. Fees your own bank charges, such as currency conversion, are between you and your bank.

8. If you dispute a charge with your bank

Please contact us or Paddle first. We can usually sort it out faster than a bank dispute, and a payment that has been refunded cannot also be disputed.

9. Your legal rights

Nothing in this policy limits any rights you have under the consumer law where you live, such as a cooling-off period or rights when a service is faulty. Where the law gives you a longer refund period than this policy, the law applies.

10. Changes to this policy

We may update this policy from time to time. We will change the date at the top and, for significant changes, tell you in the app or by email. A change applies to payments made after it.

11. Contact

Questions about refunds: support@elevenseo.co. See also our Terms of Service and Privacy Policy.